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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: July 17, 2025

1. Overview

LOOCO ("we," "our," or "us") operates the website LOOCO.TEAM (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy describes how we handle your data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

Personal Information

We collect several types of information from and about users of our Service:

  • Contact Information: Name, email address and phone number
  • Professional Information: Company name, job title, and work-related details
  • Communication Data: Messages, feedback, and support requests
  • Payment Information: Billing address and payment method details (processed securely by third-party providers)

Automatically Collected Information

  • Usage Data: Information about how you use our Service, including pages visited and features used
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Location Data: General location information based on IP address
  • Log Data: Server logs that may include IP address, browser type, and access times

3. How We Use Information

We use the collected information for various purposes, including:

Service Provision

  • • Provide and maintain our Service
  • • Process transactions and payments
  • • Create and manage user accounts
  • • Provide customer support

Communication

  • • Send service-related notifications
  • • Respond to inquiries and requests
  • • Send marketing communications (with consent)
  • • Provide updates and announcements

Improvement

  • • Analyze usage patterns and trends
  • • Improve our Service and user experience
  • • Develop new features and services
  • • Conduct research and analytics

Legal Compliance

  • • Comply with legal obligations
  • • Protect against fraud and abuse
  • • Enforce our terms of service
  • • Resolve disputes and issues

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, such as hosting providers, payment processors, and analytics services.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Consent

We may share information with your explicit consent or at your direction.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response and breach notification procedures
  • Regular software updates and security patches
  • Third-party security certifications and compliance

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. Cookies are small data files stored on your device that help us provide and improve our services.

Types of Cookies We Use:

Essential Cookies

Required for the Service to function properly, including authentication and security features.

Performance Cookies

Help us understand how visitors interact with our Service by collecting anonymous usage information.

Functional Cookies

Remember your preferences and settings to provide a personalized experience.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access

Request access to your personal information

Rectification

Correct inaccurate or incomplete information

Erasure

Request deletion of your personal information

Restriction

Limit how we process your information

Portability

Receive your data in a portable format

Objection

Object to certain types of processing

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Account Information: Retained while your account is active and for 2 years after account closure
  • Transaction Records: Retained for 7 years for tax and legal compliance purposes
  • Marketing Data: Retained until you opt out or for 3 years of inactivity
  • Support Communications: Retained for 3 years for quality assurance and training
  • Usage Analytics: Aggregated data may be retained indefinitely in anonymized form

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Safeguards Include:

  • • Standard Contractual Clauses (SCCs)
  • • Adequacy decisions by regulatory authorities
  • • Binding Corporate Rules (BCRs)
  • • Certification schemes and codes of conduct

Data Processing Locations:

  • • United States (primary servers)
  • • European Union (backup and CDN)
  • • Canada (disaster recovery)
  • • Other locations as disclosed

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately and take steps to prevent future collection.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

How We Notify You:

  • • Email notification for significant changes
  • • Prominent notice on our website
  • • In-app notifications where applicable
  • • Updated "Last modified" date on this page

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

General Inquiries

info[at]looco.team
www.looco.team

Data Protection Officer

info[at]looco.team

For GDPR-related inquiries and data subject requests

We will respond to your inquiry within 30 days. For urgent privacy concerns, please mark your communication as "URGENT - Privacy Matter."